room in modern alpine style

Cancellation & cancellation policy

Your safety & health is important to us!

Here you find the newest information regarding our hygiene- and safety measures, adapted cancallation policy and travel insurance. 

Should you have any futher question about this topic, please do not hesitate to contact us by phone +43 6413 7333 or via E-Mail to

Adapted Cancellation policy

Under certain circumstances we cancel your reservation until 48h before arrival. 

We want to ensure that you can plan your holdiay without worry. Therefore we adapted out cancellation policy for you. 

You can cancel your reservation for free until 48 hours prior to arrival, if one of the following conditions apply: 

  • You are not allowed to leave your country 
  • You are not allowed to enter Austria
  • A travel warning for Austria is issued. 
  • You are tested positiv on Covid-19 (In that case a positive test result must be presented)
  • When the Hotel must close due to Covid-19

This applies to new as well as to existing bookings. 

Should one of these conditions apply, we will cancel your booking for free up until 2 days before arrival. Should you have made a deposit already, you will be reimboursed. Upon request we transform your deposit into a voucher. 

Otherwise the cancellation policy according to Austrian hotel regulation apply. In case of cancellation will be charged:

  • 90 days bevore arrival 40%
  • 30 days bevore arrival 70%
  • 7 days bevore arrival 90% 
  • No Show 100% 

Jurisdiction Sankt Johann im Pongau.

Travel insurance

add it directly to your booking

Add your travel insurance directly to your bookingThe European travel insurance grants coverage despite the pandemic as from 20,- for a stay of 2 nights and 2 persons. 

More information and options to insure your holiday you will find at our partner the European travel insurance.

Hygiene- and safety measures

For your safe holidays

For your safety and the safety of our employees we will take extensive safety measures. 

In order for you to plan your stay from 01. July 2021:

  • Guest (from 12 years) are obligated to register upon arrival as well as to bring a valid negative test result, a vaccination certificate or proof of recovery in case you were already infected. - Furthermore testing will be possible after arrival. 

Valid entry certificates are: 

  • Negative PCR test (valid 72h)
  • Negative quick test from testing places such as pharmacies etc. (valid 48h)
  • Self usable quicktest (digital), which is registered in an official data processing system. (valid 24h
  • Vaccination can be proved with vaccinatino certificate. 
  • Recovery: Antibody test etc. 

For guests with tests:

  • After arrival in case the guests with tests, has to do a self controlled test after the entry test has expired. We provide you free selftests. These tests are valid for 24 hours.

Further information regards the Covid-19 Safety measures you will find on