room in modern alpine style

Cancellation & cancellation policy

Your safety & health is important to us!

Here you find the newest information regarding our hygiene- and safety measures, adapted cancallation policy and travel insurance. 

Should you have any futher question about this topic, please do not hesitate to contact us by phone +43 6413 7333 or via E-Mail to

Travel insurance

add it directly to your booking

Add your travel insurance directly to your bookingThe European travel insurance grants coverage despite the pandemic as from 20,- for a stay of 2 nights and 2 persons. 

More information and options to insure your holiday you will find at our partner the European travel insurance.

Hygiene- and safety measures

For your safe holidays

After consultations with the Bundesländer, the GECKO Commission and experts, the federal government has decided to lift the existing COVID measures in almost all areas. Night gastronomy will then also be able to open their doors again. Also the entry to Austria is possible again with a valid test result instead of only with a vaccination pass or recovery certificate.

Cancellation policies

Thank you for your understandung that we accept room cancellation only in writing. For cancellations and early departures the policies of the Austrian Hotel regulation apply. 

In case of cancellation we charge within 90 days before arrival 40%, within 30 days before arrival 70% and within 7 days before arrival 90% of the total booking amount. In Case of no-show 100% of the total booking amount will be charged.

Place of jurisdiction is Sankt Johann im Pongau