room in modern alpine style

Covid19 - Guidelines

Your safety & health is important to us!

For your safety and the safety of our employees we will take extensive safety measures. 

UPDATE: As from June 15 2020 some changes regarding the safety measures will come into effect: 

  • A group of visitors can be larger than 4 persons plus children or all persons living in the same household. Larger groups can sit on one table. We continue to guarantee a minimum distance between tables of 1 Meter. 
  • Carrying Mouth-Nose-Masks is only obligatory if the minmum distance of 1 Meter can not be respected (e.g. in the elevator or in the beautyfarm).
  • Any other safety measures that are not affected from these changes will stay valid as mentioned below. 
  • Prevalent Safety measures and the instructions of employees are to be followed.

 

In order for you to plan your stay: 

  • Our bar/restaurant is open until midnight for you. 
  • A restricted number of people is allowed in pools, saunas & steam baths.
  • Minimum distance regulations apply in relaxation areas. 
  • Use of our gym is possible under consideration of minimum distances. 
  • You are able to enjoy sports & activities outdoors without further restrictions!

  • Child care and child programme takes place and will be adapted to activity outdoors and in smaller groups. 

 

What we ensure for your safety

  • We guarantee minimum 1 Meter distance between tables.
  • Our employees are equipped with face protection and mouth-nose masks.
  • Information and safety signs are put up in the hotel.
  • Disinfectant dispensers & gloves are put in disposition.
  • Regular ventilation of all areas.
  • Regular control, disinfection and cleaning of frequently touched surfaces.
  • Constant Cleaning and disinfection of all areas. 
  • Use of antiviral products.
  • Training of all employees of the safety measures. 
  • Compliance of all current safety measures

 

Cancellation & travel insurance

Cancellation policies until 05 September 2020

In order for you to be able to carelessly plan your stay with us, we adjusted our cancellation policies for the summer season 2020 (until 05 September 2020)This applies to new reservations as well as to existing one's. 

In Case you already paid your deposit, you will receive a voucher at the according amount, which can be used for you next stay. 

  • Cancellation free of charge up until 14 days prior to arrival!
  • Within 14 days prior to arrival 70% of the total booking amount will be charged.
  • Within 7 days prior to arrival 90% of the total booking amount will be charged.
  • In case of no-show 100% of the total booking amount will be charged. 

As from 05 September 2020 the cancellation policies according to the Austrian Hotel regulation will be applied. 

 

Travel insurance

For more information and options to insure your holiday you will find at our partner the European travel insurance.