Current Updates and News - Coronavirus

Adapted Cancellation Policy

until 05 December 2020

In order for you to be able to carefreely plan your stay with us, we adjusted our cancellation policies for the summer and autmumn season 2020 (until 05 December 2020). This applies to new reservations as well as to existing one's. 

In Case you already paid your deposit, you will receive a voucher at the according amount, which can be used for you next stay. 

• Cancellation free of charge up until 14 days prior to arrival!
• Within 14 days prior to arrival 70% of the total booking amount will be charged.
• Within 7 days prior to arrival 90% of the total booking amount will be charged.
• In case of no-show 100% of the total booking amount will be charged. 

As from 05 December 2020 the cancellation policies according to the Austrian Hotel regulation will be applied. 

Cancellation policy for the winter season

As from 05 December 2020

Also in Winter we want to make sure that you can plan your holidays unburdened. 

Therefore we adjusted our cancellation policy for bookings after 05 December 2020 to free cancellation until 48 hours prior to arrival, if one of the following conditions apply: 

• You are not allowed to leave your country 
• You are not allowed to enter Austria
• A travel warning for Austria is issued. 
• You are tested positiv on Covid-19 (In that case a positive test result must be presented)
• When the Hotel must close due to Covid-19
• Due to Covid-19 skiing is not possible in the Region Snow Space Salzburg.

Should one of these conditions apply, we will cancel your booking for free up until 2 days before arrival. Should you have made a deposit already, you will be reimboursed. Upon request we transform your deposit into a voucher. 

Otherwise the cancellation policy according to Austrian hotel regulation apply. 

In order for you to plan your stay: 

• Carrying Mouth-Nose-Masks is obligatory in closed public areas.  In the restaurant and bar the Mask must be carried whenever you are not at your seat. 
• A minimum distance of 1 meter to people that are not within your travel group must be respected.
• A group of maximum 10 people is allowed to sit at one table in the restaurant and bar, 
• Our bar is open until 11.00 pm for you. 
• A restricted number of people is allowed in pools, saunas & steam baths.
• Minimum distance regulations apply in relaxation areas. 
• Use of our gym is possible under consideration of minimum distances. 

• You are able to enjoy sports & activities outdoors without further restrictions!

What we ensure for your safety: 

• We guarantee minimum 1 Meter distance between tables.
• Information and safety signs are put up in the hotel.
• Disinfectant dispensers & gloves are put in disposition.
• Regular ventilation of all areas.
• Regular control, disinfection and cleaning of frequently touched surfaces.
• Constant Cleaning and disinfection of all areas. 
• Use of antiviral products.
• Training of all employees of the safety measures. 
• Compliance of all current safety measures

 

Covid-19 measures of Ski Amadé

For a safe winter holdiday

The cable car companies in our skiing area Ski Amadé are preparing for the upcoming winter season. As it currently stands, there is nothing standing in the way of a largely unrestricted ski operation in winter 2020/21. Ski amadé and the cable car companies will take all necessary measures to ensure that you can experience Austria's greatest skiing with the highest possible safety.

The most current updates about the Coronavirus measures of the skiing area Ski Amadé you find here. 

Travel insurance

add it directly to your booking

Add your travel insurance directly to your booking. The European travel insurance grants coverage despite the pandemic as from 20,- for a stay of 2 nights and 2 persons. 

More information and options to insure your holiday you will find at our partner the European travel insurance.